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Management credibility scorecard

PayPal Holdings (PYPL)

4 quarters tracked (Q3'25 to Q2'26) · latest call July 28, 2026
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78%
Kept of 18 resolved
14
Kept or exceeded
4
Missed
7
Still pending
Share count, 3 yrs/yr · accretor

Score History

QuarterCall dateDisclosureFinancial qualityKeptMissed
Q2'26July 28, 20266/121 high, 5 medium, 2 low flags11Call sheet →
Q1'26May 5, 20266/122 high, 3 medium, 1 low flags51Call sheet →
Q4'25February 3, 20268/121 high, 2 medium, 3 low flags41Call sheet →
Q3'25October 28, 20259/124 medium, 2 low flags41Call sheet →
Disclosure: the 6-item rubric, each scored 0-2, out of 12. Financial quality: flagged indicators by severity. Kept and missed count the prior-quarter promises scored on that call.

Promise Ledger · All Quarters

MarkedStatusPromise
Q2'26PendingBranded checkout slightly positive to low single-digit growth
Maintained 2% growth but already warning about low end of range
Q2'26PendingLaunch new products for Venmo users to send, spend, save, invest, borrow
Rebuilt app but no new financial products actually launched
Q2'26MissedExpand PayPal Plus loyalty program to additional markets
No update on expansion beyond UK despite Q1 commitment
Q2'26Delivered60% of non-vaulted merchants on new pages
Achieved 60% vs 45% last quarter, meeting implied timeline
Q2'26PendingAccelerate AI adoption across operations
Created AI transformation team but no concrete deployments or savings disclosed
Q2'26PendingSimplify organization and remove layers
Announced org changes but only 'on track' to remove three layers by year-end
Q1'26DeliveredVenmo revenue approaching $2B ahead of plan
Reached $1.7B in 2025, on track for >$2B
Q1'26DeliveredValue-added services scaling through 2025
Expanded to 16 services with merchants 'happy to pay' for them
Q1'26ExceededDouble-digit Enterprise Payments volume growth
Delivered mid-teens growth vs 12% in Q4 2025
Q1'26PendingPayPal Plus rewards program expansion beyond UK
Still limited to UK, US launch pushed to 'mid-year to second half' 2026
Q1'26DeliveredBiometric adoption campaigns with merchant base
36% of consumers now checkout-ready, up 15 percentage points
Q1'26DeliveredContinue scaling redesigned paysheet experience globally
Reached 45% of non-vaulted customers vs ~30% prior quarter
Q1'26MissedMid-single digit branded checkout TPV growth for full year 2025
Delivered 1% Q4 growth, well below mid-single digits
Q4'25DeliveredVenmo on pace to generate $1.7 billion in revenue this year
Hit exactly $1.7B in 2025 excluding interest income
Q4'25PendingWe expect to see our efforts build as we move through the next year
Mixed results - some initiatives working, overall branded checkout decelerated
Q4'25DeliveredBNPL volume continued to grow more than 20%
BNPL grew 23% in Q4, maintaining 20%+ trajectory
Q4'25ExceededWe expect accelerated growth in PSP business
PSP accelerated to 8% vs 6% in Q3, Enterprise Payments hit 12% growth
Q4'25MissedContinuing to scale our redesigned checkout experiences globally
Product deployment was 'slower than we planned' in H2 2025 per Miller
Q4'25DeliveredWe will drive acceleration and increase growth investments as we move through next year
Announced 3 points of TM headwind from growth investments starting Q4 2025
Q3'25PendingTransaction loss rate normalization
Improved from Q2 but still elevated due to August disruption
Q3'25DeliveredFree cash flow improvement in H2
$2.3B in Q3 vs $656M in Q2, strong improvement
Q3'25DeliveredContinued Venmo revenue acceleration
On track for $1.7B (+20%+), maintained momentum from Q2
Q3'25ExceededMid-teens percent of global transactions on new experiences
Reached 25%, but qualified as 'close to' suggesting not quite there
Q3'25MissedAcceleration in branded checkout growth
Still at 5% growth, same as Q2 - no acceleration despite new experiences scaling
Q3'25DeliveredPSP volume growth return in Q3
PSP grew 6% vs 2% in Q2, exceeded promise of returning to growth
Each row is a promise from the prior call, scored against the quarter in "Marked". Kept-promise rate counts resolved promises only; pending is excluded.
Promise-kept rate counts resolved promises only (pending excluded).
Scores, kept-promise rates, and flags on this site reflect the author's opinion, applying a stated methodology to statements management made on public earnings calls. Informational and educational purposes only - not investment advice, a recommendation, or an offer to buy or sell any security. Sources believed reliable but not guaranteed; the author may hold positions in the securities discussed.

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