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Management credibility scorecard

ServiceNow (NOW)

3 quarters tracked (Q4'25 to Q2'26) · latest call July 22, 2026
Get the next NOW call sheet
94%
Kept of 18 resolved
17
Kept or exceeded
1
Missed
1
Still pending
Share count, 3 yrs/yr · flat

Score History

QuarterCall dateDisclosureFinancial qualityKeptMissed
Q2'26July 22, 20267/121 high, 4 medium, 1 low flags41Call sheet →
Q1'26April 22, 20269/121 high, 4 medium, 2 low flags60Call sheet →
Q4'252026-01-2811/123 medium, 5 low flags70Call sheet →
Disclosure: the 6-item rubric, each scored 0-2, out of 12. Financial quality: flagged indicators by severity. Kept and missed count the prior-quarter promises scored on that call.

Promise Ledger · All Quarters

MarkedStatusPromise
Q2'26DeliveredMaintain best-in-class renewal rates
98% renewal rate, up from 97% in Q1
Q2'26MissedOperating margin expansion despite acquisitions
Q2 margin at 29.5% vs 32% in Q1, 250bps compression
Q2'26DeliveredArmis and Veza would close and integrate in 2026
Both closed, Armis contributing 125bps to growth already
Q2'26Exceeded$1B AI ACV target for 2026
Already crossed $1B in Q2, raised target to $1.5B
Q2'26ExceededMoveworks integration would drive employee experience growth
5x growth in Q1, closed more deals in Q1 than all of last year
Q1'26DeliveredMoveworks integration within weeks not months
Employee Works launched in 3 weeks with immediate traction
Q1'26DeliveredNo large-scale M&A on roadmap post-Armis
Reiterated no large deals planned, focused on integration
Q1'26ExceededFree cash flow margin expansion
Guided to 35% vs prior 31% guidance, up 100 bps YoY
Q1'26DeliveredOperating margin expansion of 100 basis points year over year
Guided to 31.5% vs 31% prior year (before Armis impact)
Q1'26Delivered20% subscription revenue growth for 2026
Guided to 20.5-21% growth, slight beat
Q1'26ExceededNow Assist ACV target of $1 billion for 2026
Raised target to $1.5B, tracking ahead of plan
Q4'25DeliveredPlatform integration strategy with workflow orchestration
Workflow Data Fabric in 16 of top 20 deals, increasing attach
Q4'25DeliveredSecurity business momentum with $1B ACV milestone
40% NNACV growth, though slower than Q3's 100%
Q4'25ExceededFree cash flow margin improvement from operational leverage
2026 FCF margin guide raised to 36%, beat by 350 bps
Q4'25DeliveredOperating margin expansion driven by AI efficiencies
Raised 2026 op margin guide to 32%, up 100 bps
Q4'25DeliveredFederal business resilience despite procurement challenges
Fed grew 30%+ in Q4 even with government shutdown
Q4'25PendingNow Assist tracking towards $1B target for 2026
Still on track, ahead of schedule with $600M baseline
Q4'25DeliveredMoveworks expected to close towards end of Q4
Moveworks integration complete, contributing to Q4 results
Q4'25ExceededAI products on pace to exceed $0.5B ACV this year
Delivered $600M+ in Now Assist ACV alone, beat by 20%+
Each row is a promise from the prior call, scored against the quarter in "Marked". Kept-promise rate counts resolved promises only; pending is excluded.
Promise-kept rate counts resolved promises only (pending excluded).
Scores, kept-promise rates, and flags on this site reflect the author's opinion, applying a stated methodology to statements management made on public earnings calls. Informational and educational purposes only - not investment advice, a recommendation, or an offer to buy or sell any security. Sources believed reliable but not guaranteed; the author may hold positions in the securities discussed.

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