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Management credibility scorecard

Salesforce (CRM)

8 quarters tracked (Q2'25 to Q2'27) · latest call August 26, 2026
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100%
Kept of 29 resolved
29
Kept or exceeded
0
Missed
13
Still pending
Share count, 3 yrs/yr · accretor

Score History

QuarterCall dateDisclosureFinancial qualityKeptMissed
Q2'27August 26, 20263/122 medium flags00Call sheet →
Q1'27May 27, 20266/123 high, 3 medium flags10Call sheet →
Q4'26February 26, 202610/124 medium, 4 low flags40Call sheet →
Q3'26December 3, 202510/123 medium, 3 low flags50Call sheet →
Q1'26May 28, 202510/123 medium, 3 low flags40Call sheet →
Q4'25February 26, 20257/121 high, 2 medium, 3 low flags40Call sheet →
Q3'25December 3, 20248/123 medium, 3 low flags50Call sheet →
Q2'252024-08-289/122 medium, 4 low flags60Call sheet →
Disclosure: the 6-item rubric, each scored 0-2, out of 12. Financial quality: flagged indicators by severity. Kept and missed count the prior-quarter promises scored on that call.

Promise Ledger · All Quarters

MarkedStatusPromise
Q1'27Pending$63B revenue target for FY30
Raised from $60B but includes Informatica; organic target actually unchanged
Q1'27DeliveredAgentforce to be material revenue driver
Hit $1B ARR milestone but growth rate decelerating sharply
Q1'27PendingRule of 50 by FY30
Tracking at Rule of 45 currently (11% growth + 34% margins)
Q1'27PendingOrganic revenue reacceleration in H2 FY27
Maintained but softened language from 'double-digit' to just 'reacceleration'
Q1'27PendingNet new AOV growth to outpace AOV growth in H1
Reiterated but no Q1 specific metrics provided to track progress
Q4'26DeliveredAcceleration in customer adoption
Customers in production increased nearly 50% in Q4, 70% quarter-over-quarter in Q3
Q4'26PendingRule of 50 by FY30
Reaffirmed commitment despite near-term margin compression
Q4'26PendingInformatica accretive within 12 months
Reiterated commitment, closed 3 months ahead of schedule
Q4'26DeliveredNet new AOV growth outpacing AOV growth by fiscal year end
Robin confirmed 'first time since fiscal year 2022, net new AOV growth outpaced AOV growth'
Q4'26Exceeded$60 billion FY30 revenue target from Investor Day
Raised target to $63 billion due to strong performance and Informatica contribution
Q4'26DeliveredPath towards double-digit revenue growth by second half of fiscal year '27
Committed to reacceleration in second half FY27, upgraded from 12-18 month timeline given at Investor Day
Q3'26PendingRevenue reacceleration in 12-18 months
Timeline unchanged but now 9-15 months remaining
Q3'26ExceededInformatica closing in FY26
Closed 3 months ahead of schedule
Q3'26ExceededStrong pipeline generation
Claimed 'biggest pipeline generation quarter ever' vs 'haven't seen pipeline like this in long time'
Q3'26DeliveredNet new AOV growth outpacing AOV growth in H2
First time since FY22, achieved in Q3
Q3'26DeliveredAccelerating data and AI adoption through forward deployed engineers
33% faster deployment times with FDEs, 70% increase in production customers
Q3'26ExceededData cloud and AI ARR reaching $1.2B in Q2
Delivered $1.4B in AgentForce and Data 360 ARR by Q3
Q1'26DeliveredSubscription & support revenue growth of ~9% constant currency
Delivered exactly 9% in Q1 despite leap year headwind
Q1'26Pending10-11% operating cash flow growth for FY26
Q1 at $6.5B suggests on track for $14.5B guidance
Q1'26DeliveredContinued disciplined M&A approach
Informatica fits framework: customer success, acceleration, value with 2-year accretion
Q1'26PendingMargin expansion to 34% for FY26
On track at 32.3% in Q1, reiterated 34% target despite distribution investment
Q1'26DeliveredData Cloud momentum building throughout FY26
22 trillion records (+175% YoY), 3x more deals than prior year
Q1'26ExceededAgentforce modest contribution to FY26 revenue
Now showing $100M+ AOV and specific customer expansion metrics
Q4'25MixedStrong performance across revenue, operating margin, cRPO, and cash flow
Hit on revenue, margin, cash flow but cRPO growth decelerated to 9% from 10%
Q4'25DeliveredWe'll see increased investments in software to build agentic layer
Zero engineering hiring suggests they've completed the investment phase
Q4'25PendingData Cloud continues to have phenomenal momentum
Switched from monthly processing metrics to cumulative - concerning metric change
Q4'25DeliveredPipeline is in the thousands for potential transactions
3,000 paying customers achieved, though revenue impact pushed to FY27
Q4'25ExceededWe're trying to hire 1,000, 2,000 more salespeople
Now committing to 10-20% sales expansion, suggesting 1,400-2,800+ new AEs based on current ~14,000 sales team
Q4'25DeliveredWe expect that our own transformation with Agentforce... is going to deflect between a quarter and a half of our annual case volume
Now reporting 84% resolution rate on help.salesforce.com with 2% escalation
Q3'25DeliveredMore than fully offset dilution from stock-based compensation
Confirmed through capital return program execution
Q3'25PendingComprehensive CFO search with internal and external candidates
No update provided on timeline or progress
Q3'25PendingData Cloud as fastest growing product
Stopped reporting growth metrics, concerning for transparency
Q3'25ExceededOperating cash flow growth 23-25%
Raised to 24-26% on strong Q3 performance
Q3'25ExceededNon-GAAP operating margin 32.8%
Raised to 32.9%, ahead of prior guidance
Q3'25DeliveredFiscal '25 revenue guidance $37.7-38B
Raised low end to $37.8B, maintaining trajectory
Q3'25DeliveredAgentforce generally available in October
Launched October 24th and closed 200+ deals in final week
Q2'25ExceededEinstein Copilot deals to continue scaling
Went from 'hundreds' to 1,500 AI deals in Q2
Q2'25DeliveredData Cloud to continue rapid growth trajectory
130% customer growth, approaching $1B run rate claim
Q2'25ExceededOperating cash flow growth 21-24%
Raised to 23-25% based on Q2 performance
Q2'25ExceededNon-GAAP operating margin of 32.5% for fiscal '25
Raised to 32.8%, 30 bps above prior guidance
Q2'25DeliveredSubscription revenue growth approximately 10% in constant currency
Achieved exactly as guided
Q2'25DeliveredFiscal '25 revenue guidance of $37.7B to $38B maintained
Maintained range despite Q1 softness
Each row is a promise from the prior call, scored against the quarter in "Marked". Kept-promise rate counts resolved promises only; pending is excluded.
Promise-kept rate counts resolved promises only (pending excluded).
Scores, kept-promise rates, and flags on this site reflect the author's opinion, applying a stated methodology to statements management made on public earnings calls. Informational and educational purposes only - not investment advice, a recommendation, or an offer to buy or sell any security. Sources believed reliable but not guaranteed; the author may hold positions in the securities discussed.

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