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Management credibility scorecard

Zscaler (ZS)

6 quarters tracked (Q3'25 to Q4'26) · latest call September 3, 2026
Get the next ZS call sheet
82%
Kept of 28 resolved
23
Kept or exceeded
5
Missed
4
Still pending
Share count, 3 yrs/yr · diluter

Score History

QuarterCall dateDisclosureFinancial qualityKeptMissed
Q4'26September 3, 20264/121 high, 3 medium, 2 low flags00Call sheet →
Q3'26May 26, 20265/122 high, 5 medium, 1 low flags32Call sheet →
Q2'26February 27, 20268/121 high, 2 medium, 3 low flags51Call sheet →
Q1'26November 25, 202510/122 medium, 4 low flags71Call sheet →
Q4'252025-09-023/121 high, 4 medium, 2 low flags41Call sheet →
Q3'252025-05-2910/121 high, 4 medium, 1 low flags40Call sheet →
Disclosure: the 6-item rubric, each scored 0-2, out of 12. Financial quality: flagged indicators by severity. Kept and missed count the prior-quarter promises scored on that call.

Promise Ledger · All Quarters

MarkedStatusPromise
Q3'26MissedWould maintain mid-single digit CapEx as % of revenue
Now guiding to high single digits in Q4, up 200 bps in FY27
Q3'26DeliveredZero Trust Branch would help drive new logos
45% of branch customers were new logos, validating the strategy
Q3'26PendingAI Security would be a growth catalyst
AI Protect at $100M bookings but Jay admits 'not factoring any meaningful impact for Q4'
Q3'26MissedRed Canary integration would advance Agentic SecOps capabilities
Elevated churn post-acquisition, integration clearly struggling
Q3'26DeliveredWe'll deliver continued double-digit sales productivity growth
Sixth straight quarter of productivity growth, though adding 'tough comps' qualifier
Q3'26DeliveredZ-Flex would drive meaningful upsell and shorter sales cycles
Z-Flex TCV jumped 65% QoQ to $480M+, proving the model works
Q2'26ExceededZ-Flex program driving meaningful results
$290M TCV vs $175M prior quarter, consistently exceeding expectations
Q2'26DeliveredContinued sales productivity improvements
Double-digit sales productivity growth achieved
Q2'26MissedRed Canary trending slightly better than guidance
Now admits elevated churn, though raised financial guidance - mixed signal
Q2'26DeliveredData Security Everywhere ARR acceleration
Accelerated to approximately $450M as promised
Q2'26ExceededAI Security ARR target of $400M for FY '26
Hit target three quarters early, now targeting >$500M by year end
Q2'26ExceededZero Trust Everywhere goal of 390 enterprises by FY '26
Hit 450+ customers three quarters early, now at 550+ - clear overdelivery
Q1'26ExceededFree cash flow margin 26-26.5% for FY25
Finished FY25 at 27%, Q1 spiked to 52%
Q1'26DeliveredOperating margin in long-term range with leverage
21.8% in range, though down sequentially from 22.1%
Q1'26MissedGross margin recovery to 80% in Q1
Only hit 79.9%, pushed recovery to Q2 guidance
Q1'26DeliveredRed Canary integration and go-to-market execution
Kevin says trending slightly better than guidance, but downplayed materiality
Q1'26ExceededZ Flex to be meaningful growth driver in FY26
$175M TCV in Q1, 70% sequential growth, now 20% of bookings
Q1'26DeliveredData Security Everywhere continued strong growth
$450M ARR, up $25M from Q4's $425M
Q1'26ExceededZero Trust Everywhere goal of 390 enterprises by end of FY26
Reached 450+ customers, achieved three quarters ahead of schedule
Q1'26ExceededAI security ARR to reach $400M in FY26
Hit target three quarters early, now tracking to $500M+
Q4'25MissedSecOps ARR growth acceleration with Red Canary
SecOps growth decelerated from 120% to 85% YoY despite Red Canary
Q4'25DeliveredRed Canary to close in August 2025
Closed August 1 as promised with $83M ARR recognized
Q4'25DeliveredData security everywhere to see strong growth
Grew to $425M ARR, added $75M in Q4 alone
Q4'25PendingZ Flex to be meaningful growth driver in fiscal 2026
Generated $100M TCV in Q4 but revenue impact still unclear
Q4'25ExceededTriple Zero Trust Everywhere customers from 130 to 390 by end of fiscal 2026
Hit 350+ customers by Q4 FY25, well ahead of schedule
Q4'25DeliveredReach $3 billion or more in ARR by end of Q4
Hit $3B+ ARR milestone as promised
Q3'25DeliveredData protection growing faster than overall ARR (Q2 2025)
Confirmed continued outpacing though specific growth rate not disclosed
Q3'25PendingFree cash flow margin of 24.5% to 25% for full year (Q2 2025)
Q3 was 18%, need significant Q4 improvement to hit guidance
Q3'25ExceededZero Trust Everywhere customers to triple from 130 to 390 by end FY26 (Q2 2025)
Ahead of pace with 210+ customers vs expected linear progression
Q3'25PendingExpect to achieve $3 billion or more in ARR by end of fiscal year (Q2 2025)
At $2.9B ARR, need $100M+ growth in Q4 to hit target
Q3'25DeliveredBillings growth acceleration in second half with scheduled billings at 23% (Q2 2025)
Total calculated billings grew 25% YoY vs 18% in Q2
Q3'25DeliveredSales productivity to continue improvement in second half (Q2 2025)
Management confirmed increased sales productivity in Q3 results
Each row is a promise from the prior call, scored against the quarter in "Marked". Kept-promise rate counts resolved promises only; pending is excluded.
Promise-kept rate counts resolved promises only (pending excluded).
Scores, kept-promise rates, and flags on this site reflect the author's opinion, applying a stated methodology to statements management made on public earnings calls. Informational and educational purposes only - not investment advice, a recommendation, or an offer to buy or sell any security. Sources believed reliable but not guaranteed; the author may hold positions in the securities discussed.

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