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Management credibility scorecard

United Parcel Service (UPS)

3 quarters tracked (Q4'25 to Q2'26) · latest call July 28, 2026
Get the next UPS call sheet
100%
Kept of 12 resolved
12
Kept or exceeded
0
Missed
7
Still pending
Share count, 3 yrs/yr · flat

Score History

QuarterCall dateDisclosureFinancial qualityKeptMissed
Q2'26July 28, 20269/121 high, 4 medium, 2 low flags40Call sheet →
Q1'26April 28, 202610/126 low flags30Call sheet →
Q4'25January 27, 202611/123 medium, 3 low flags50Call sheet →
Disclosure: the 6-item rubric, each scored 0-2, out of 12. Financial quality: flagged indicators by severity. Kept and missed count the prior-quarter promises scored on that call.

Promise Ledger · All Quarters

MarkedStatusPromise
Q2'26PendingOperating margin 'flat to 2025' for full year
Now guiding 7.5% for U.S. domestic, appears achievable
Q2'26ExceededDriver Choice Program targeting 7,500 positions
Program was 'oversubscribed' with 80% already departed
Q2'26Pending$3 billion in cost savings for 2026
On track but 'more to come' suggests not fully realized
Q2'26DeliveredExpand operating margin in Q2
9.2% vs 6.2% in Q1, up 300 bps sequentially
Q2'26DeliveredReturn to revenue and profit growth in Q2
Revenue +7.6%, operating profit +12% YoY
Q2'26DeliveredComplete Amazon glide-down by June 2026
Executed 'exactly as designed' removing 2MM pieces/day
Q1'26PendingDeploy automation to 68% of volume by year-end
At 67.5% currently, on track for year-end target
Q1'26PendingReturn to revenue and profit growth in second half
Reaffirmed guidance, Q2 expected to show sequential improvement
Q1'26DeliveredMaintain industry-leading service during peak
Eighth consecutive year of industry-leading peak performance
Q1'26PendingGenerate $3 billion in cost savings for 2026
On track with Q1 execution, Brian confirmed firmly on target
Q1'26PendingComplete Ground Saver transition to USPS
Ramp-up achieved in Q1, full transition completing in Q2
Q1'26DeliveredClose 23 buildings in Q1
Completed exactly as promised, part of network reconfiguration
Q1'26DeliveredReduce Amazon volume by 500k pieces per day in Q1
Exactly hit the 500k target with Amazon glide down progressing as planned
Q4'25DeliveredYear-to-date, we have completed the closure of 195 operations, including closing 93 buildings
Confirmed 195 operations closed, 93 buildings - exactly as promised
Q4'25ExceededWe finished down nearly 34,000 positions year-over-year
Finished down 48,000 positions including 15,000 fewer seasonal positions
Q4'25ExceededTotal operational hours continue to move down with volume. So far this year, we are down more than 16 million hours, and we are on track to reach our reduction target of approximately 25 million hours for the year
Achieved 26.9 million hours reduced, beating 25M target
Q4'25PendingWe are targeting $3 billion in savings related to the Amazon glide down
Reiterated as 2026 target, on track based on progress metrics
Q4'25ExceededWe expect to be busy processing volume during peak, we also plan to deploy automation projects in 7 additional buildings in December
Deployed automation in 57 buildings vs planned 7, way ahead of target
Q4'25DeliveredWe're on track to achieve our 2025 expense reduction target of approximately $3.5 billion
Confirmed $3.5B in savings from network reconfiguration and efficiency reimagined initiatives
Each row is a promise from the prior call, scored against the quarter in "Marked". Kept-promise rate counts resolved promises only; pending is excluded.
Promise-kept rate counts resolved promises only (pending excluded).
Scores, kept-promise rates, and flags on this site reflect the author's opinion, applying a stated methodology to statements management made on public earnings calls. Informational and educational purposes only - not investment advice, a recommendation, or an offer to buy or sell any security. Sources believed reliable but not guaranteed; the author may hold positions in the securities discussed.

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