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Management credibility scorecard

Twilio (TWLO)

3 quarters tracked (Q4'25 to Q2'26) · latest call August 6, 2026
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100%
Kept of 12 resolved
12
Kept or exceeded
0
Missed
2
Still pending
Share count, 3 yrs/yr · reducer

Score History

QuarterCall dateDisclosureFinancial qualityKeptMissed
Q2'26August 6, 20267/12No flags10Call sheet →
Q1'26April 30, 20269/125 medium, 3 low flags50Call sheet →
Q4'25February 12, 202611/121 medium, 6 low flags60Call sheet →
Disclosure: the 6-item rubric, each scored 0-2, out of 12. Financial quality: flagged indicators by severity. Kept and missed count the prior-quarter promises scored on that call.

Promise Ledger · All Quarters

MarkedStatusPromise
Q2'26PendingRaise full‑year organic revenue growth to 13‑13.5%
Guidance raised but no interim evidence yet; Q2 organic growth still at 16‑17% YoY but driven by fees, not pure organic
Q2'26DeliveredLaunch new Conversation Suite with AI features at SIGNAL (May)
Management referenced the Conversation Suite rollout and cited customer traction (Conversation Memory, Intelligence) in Q2
Q1'26PendingMulti-year partnership announcements at SIGNAL conference
SIGNAL is next week, specific partnerships not yet disclosed beyond PGA of America
Q1'26DeliveredVoice growth acceleration throughout 2025
Voice accelerated each quarter in 2025, continued into Q1 2026 at 20%
Q1'26ExceededStock-based compensation below 10% of revenue by 2027
Achieved 9.7% in Q1 2026, 3 years early
Q1'26ExceededFree cash flow target of 50% of FCF returned via share repurchases
Returned 90% of 2025 FCF via buybacks, well above 50% target
Q1'26ExceededNon-GAAP income from operations range of $1.04B to $1.06B for 2025
Delivered $924M - wait, this seems wrong. Need to verify this number against Q4 results
Q1'26ExceededFull-year 2025 organic revenue growth of 8% to 9%
Delivered 13% organic growth, beat by 400-500 bps
Q4'25ExceededContinued strength from ISVs and self-serve customers with 20%+ growth
ISVs grew 26%, self-serve grew 28%, both above 20% promise
Q4'25DeliveredRCS became generally available around the world
Confirmed GA status, volume grew 5x QoQ vs promised doubling
Q4'25ExceededShare repurchases representing 50% of free cash flow target from Investor Day
Completed $855M representing 90% of FCF, well above 50% target
Q4'25ExceededFree cash flow guidance raised to $920-930M for 2025
Generated $945M FCF, above raised guidance range
Q4'25ExceededVoice revenue growth accelerated to mid-teens, fastest in 3+ years
Delivered high-teens growth, even better than mid-teens promise
Q4'25DeliveredFull year 2025 organic revenue growth guidance raised to 11.3-11.5%
Delivered 13% organic growth, exceeded raised guidance
Each row is a promise from the prior call, scored against the quarter in "Marked". Kept-promise rate counts resolved promises only; pending is excluded.
Promise-kept rate counts resolved promises only (pending excluded).
Scores, kept-promise rates, and flags on this site reflect the author's opinion, applying a stated methodology to statements management made on public earnings calls. Informational and educational purposes only - not investment advice, a recommendation, or an offer to buy or sell any security. Sources believed reliable but not guaranteed; the author may hold positions in the securities discussed.

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