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Management credibility scorecard

Synchrony Financial (SYF)

4 quarters tracked (Q4'25 to Q3'26) · latest call October 20, 2026
Get the next SYF call sheet
80%
Kept of 10 resolved
8
Kept or exceeded
2
Missed
15
Still pending
Share count, 3 yrs/yr · accretor

Score History

QuarterCall dateDisclosureFinancial qualityKeptMissed
Q3'26October 20, 20268/123 medium flags00Call sheet →
Q2'26July 21, 20266/122 high, 3 medium, 1 low flags31Call sheet →
Q1'26April 21, 202610/125 medium, 1 low flags20Call sheet →
Q4'25January 27, 202610/122 medium, 4 low flags31Call sheet →
Disclosure: the 6-item rubric, each scored 0-2, out of 12. Financial quality: flagged indicators by severity. Kept and missed count the prior-quarter promises scored on that call.

Promise Ledger · All Quarters

MarkedStatusPromise
Q3'26PendingSecond-half 2026 other expense dollars to be 'relatively consistent with the first half'
Full H2 not complete (Q4 remains); Q3 other expense of $1.4B is up from Q2's $1.3B, a trend that does not yet look 'consistent' but the H1-vs-H2 total comparison can't be judged until Q4 reports.
Q3'26PendingRSAs to remain within the 4%-4.5% long-term target range
Reaffirmed this quarter ('RSAs will be higher for the full year but remain within our long-term target range of 4% to 4.5%'); Q3 RSA of 4.3% is within range but near the upper half.
Q3'26PendingNet charge-offs to be less than 5.5% for the full year
Reaffirmed this quarter ('charge-offs will be less than 5.5%'); Q3 NCO of 4.79% is tracking well inside the ceiling, but full-year outcome depends on Q4.
Q3'26PendingYear-end loan receivables to grow mid-single digits
Reaffirmed this quarter with identical language ('year-end loan receivables will grow by mid-single digits'); year-end result not yet known.
Q3'26PendingFull-year EPS guide of $9.25-$9.50
Fiscal year not complete; guide was revised to approximately $9.50, the high end, this quarter. This is a raise/revision, not a delivered or missed outcome yet.
Q3'26PendingNIM should 'build off of the second quarter 15.08%' through the back half
Q3 margin rose 42bps sequentially to 15.50%, consistent so far; the full second-half period still includes Q4.
Q3'26PendingOperational losses: 'we think that the acceleration here should flatten out in the back half of the year'
The second half is incomplete. A persistent tail and total expense growth do not establish that operational-loss acceleration failed to flatten.
Q2'26PendingNIM to build in back half
Fell 42bps sequentially, needs to reverse in Q3
Q2'26DeliveredRSAs within 4%-4.5% range
At 4.0% currently, within range
Q2'26MissedOther expense growth in line with loan receivables
OpEx up 7% vs loans up 2%, significantly worse
Q2'26ExceededNet charge-offs in line with 5.5%-6% range
Now guiding below 5.5%, credit outperforming
Q2'26PendingMid-single-digit loan growth by year-end
Only at 2% currently, needs massive H2 acceleration
Q2'26DeliveredAccelerated growth in purchase volume and average active accounts
Purchase volume up 8% vs 6%, but active accounts still not disclosed as growing
Q1'26Pending$9.10-9.50 diluted EPS for 2026
Reconfirmed exact same range. No change despite better credit performance.
Q1'26PendingOther expense growth in line with loan receivables
Reconfirmed guidance. Q1 at +6% vs flat receivables, so need improvement.
Q1'26PendingRSAs to increase but remain in 4-4.5% range
Reconfirmed same range. Currently at 4.31% so tracking well.
Q1'26DeliveredNo additional broad-based credit refinements
Confirmed no incremental changes assumed in 2026 guide, though they did make some Q4 adjustments.
Q1'26ExceededNet charge-off rate in line with 5.5-6% long-term target
Now guiding to 'less than 5.5%' - delivered better than promised credit performance.
Q1'26PendingMid-single digit ending receivables growth by year-end
Confirmed same guidance but removed component breakdown. Less transparency on how they'll get there.
Q4'25DeliveredWalmart program launch costs included in expense guidance
Program launched successfully in September as planned
Q4'25DeliveredMake further credit adjustments in Q4 2025
Did make credit aperture changes in Q4 as promised
Q4'25PendingEfficiency ratio 33-33.5% for 2025
Q4 at 36.9% suggests full year likely above range
Q4'25PendingNet revenue between $15.0-15.1B for 2025
Full year numbers not disclosed on call
Q4'25DeliveredLoss rate between 5.6-5.7% for 2025
Full year came in at bottom of range as credit outperformed
Q4'25MissedFlat ending receivables for full year 2025
Receivables down -1% vs flat guidance, though within reasonable range
Each row is a promise from the prior call, scored against the quarter in "Marked". Kept-promise rate counts resolved promises only; pending is excluded.
Promise-kept rate counts resolved promises only (pending excluded).
Scores, kept-promise rates, and flags on this site reflect the author's opinion, applying a stated methodology to statements management made on public earnings calls. Informational and educational purposes only - not investment advice, a recommendation, or an offer to buy or sell any security. Sources believed reliable but not guaranteed; the author may hold positions in the securities discussed.

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