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Management credibility scorecard

Charles Schwab (SCHW)

4 quarters tracked (Q4'25 to Q3'26) · latest call October 15, 2026
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93%
Kept of 14 resolved
13
Kept or exceeded
1
Missed
8
Still pending
Share count, 3 yrs/yr · flat

Score History

QuarterCall dateDisclosureFinancial qualityKeptMissed
Q3'26October 15, 20267/122 medium, 2 low flags00Call sheet →
Q2'26July 21, 20267/121 high, 4 medium, 3 low flags31Call sheet →
Q1'26April 16, 202611/123 medium, 3 low flags60Call sheet →
Q4'25January 21, 202611/121 medium, 5 low flags40Call sheet →
Disclosure: the 6-item rubric, each scored 0-2, out of 12. Financial quality: flagged indicators by severity. Kept and missed count the prior-quarter promises scored on that call.

Promise Ledger · All Quarters

MarkedStatusPromise
Q3'26PendingAverage Q4 2026 NIM absolute-range outlook
Q4 remains incomplete. The current answer gives a 25-30 basis-point YoY change. Reconcile with the prior-year quarter and matching definition before concluding the absolute range was withdrawn.
Q3'26PendingAnnual expense growth to range from 9.5%-10.5%
Year not complete; Q3 call narrows guidance to 'the low end of the range as well', a favorable revision but still unresolved until year-end actuals.
Q3'26PendingFull-year 2026 net interest margin expanding to a range of 3.00%-3.10%
Fiscal year not yet complete; Q3 call revises guidance toward 'the lower end of the ranges', a downward revision within the still-open guidance period, not a miss or delivery.
Q3'26PendingOur Schwab Crypto rollout is going as planned, and we are on track to start piloting our crypto transfers capability by the end of this month.
The current call confirms rollout progress, but does not establish whether the pilot began by the exact prior deadline.
Q2'26Missed5% or higher long-term NNA growth
Q2 at ~4% annualized despite record June, below target
Q2'26PendingContinue branch expansion with dozen new locations
Mentioned but no specific progress update
Q2'26DeliveredStructured asset lending for advisors
Successfully launched, advisors can now lend against alternative investments
Q2'26DeliveredSchwab Assistant first iteration in June
Employee pilot launched in July, slight delay but delivered
Q2'26DeliveredPortfolio Insights launch in May
Launched to employees as promised, client rollout now set for August
Q2'26PendingCrypto phased client rollout 'in coming weeks'
Pushed from Q1's promise but now more specific with employee pilot confirmed underway
Q1'26DeliveredContinued capital return through multiple forms
$2.4B share repurchases in Q1, 19% dividend increase
Q1'26DeliveredAlternatives platform expansion through Forge
Forge acquisition closed, integration beginning
Q1'26ExceededAI capabilities rollout across the firm
60k daily interactions, 33k employees equipped - massive operational deployment
Q1'26ExceededETF monetization strategy development
Moved from development to live implementation by year-end with concrete progress
Q1'26Delivered5% organic growth rate target for 2026
Confirmed 'around 5%' expectation maintained, Q1 pace supports this
Q1'26ExceededSpot crypto trading launch in first half of 2026
Employee pilot underway, client rollout beginning in 'coming weeks' - ahead of original timeline
Q4'25PendingClose Forge acquisition
Expect closing 'in the coming months', on track
Q4'25DeliveredExpand branch footprint and hire FCs
Opened 10 new branches, hired hundreds of FCs and wealth advisers
Q4'25DeliveredImprove Ameritrade client satisfaction and engagement
CPS scores up 11 points, moved to positive NNA contributors
Q4'25ExceededContinue paying down supplemental borrowings
Reached lower end of $5-15B range, ahead of schedule
Q4'25PendingLaunch spot crypto in first half of 2026
Reaffirmed timeline, regulatory clearance achieved
Q4'25DeliveredMake progress in getting back to historic organic growth range of 5%
Achieved 5.1% organic growth rate, exceeded the goal
Each row is a promise from the prior call, scored against the quarter in "Marked". Kept-promise rate counts resolved promises only; pending is excluded.
Promise-kept rate counts resolved promises only (pending excluded).
Scores, kept-promise rates, and flags on this site reflect the author's opinion, applying a stated methodology to statements management made on public earnings calls. Informational and educational purposes only - not investment advice, a recommendation, or an offer to buy or sell any security. Sources believed reliable but not guaranteed; the author may hold positions in the securities discussed.

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