Upstart Holdings (UPST)

Management Credibility Scorecard · 3 quarters tracked (Q1'25 - Q3'25)
Last updated November 5, 2025 · latest call analyzed
73%
Kept of 15 resolved
11
Kept / Exceeded
4
Missed
4
Still Pending

Grade History

QuarterDisclosure QualityFinancial Quality
Q1'25 →A-B
Q2'25 →B+C+
Q3'25 →B-B

Promise Ledger · All Quarters

MarkedPromiseStatus
Q3'25✅Build depth of super prime funding
Added 7 new bank/CU partners, reached all-time high monthly funding capacity
delivered
Q3'25❌Continue model improvements driving conversion
Model went conservative, conversion dropped 330bps despite improvements
missed
Q3'25✅Scale auto retail business momentum
Doubled live rooftops, +70% sequential volume, expanded to 4 new states
exceeded
Q3'25⏳Transition new product funding off balance sheet by end of 2025
Now hedging with 'deal timing not perfectly predictable' - deals taking longer
pending
Q3'25❌Q3 contribution margin of ~58% (from Q2 guidance)
Came in at 57%, down 100bps due to lower conversion rates
missed
Q3'25❌Total Q3 revenue of ~$280M (from Q2 guidance)
Delivered $277M, fee revenue missed internal expectations by ~6%
missed
Q3'25✅Return to profitability in Q3 2025 (from Q2 call)
$32M GAAP net income vs $6M in Q2, though helped by $7.2M debt repurchase gain
delivered
Q2'25✅Launch Upstart HELOC in California
Launched in Q1, now covering 37 states plus DC, almost 75% of US population
delivered
Q2'25⏳10X our leadership in AI
Model 22 delivered 17-point separation improvement, embeddings breakthrough, but 'leadership' unmeasurable
pending
Q2'25⏳Best rates against major market competitors for each borrower segment by end of 2025
Management says 'running well ahead of this target' but no specific win rate data provided
pending
Q2'25✅Launch first machine-learning model in servicing very soon
ML already informing optimizations, delinquency rates down 20-32% year-over-year
delivered
Q2'25✅Add newer products to committed funding partnerships
Signed 9 lending partnership deals across secured products, Fortress agreement for $1.2B
delivered
Q2'25✅Return to GAAP net income profitability in the second half of the year
Achieved GAAP profitability in Q2, a quarter ahead of schedule at +$6M
exceeded
Q1'25⏳10X AI leadership with model innovations
Introduced embeddings technology but 10X claim remains unmeasurable without benchmarks
pending
Q1'25✅Scale committed capital partnerships
Added Fortress partnership and maintain 'well over 50%' committed funding
exceeded
Q1'25✅Move to single underwriting model for unsecured products
Single model now deployed for both personal loans and small-dollar products
delivered
Q1'25✅Launch HELOC in California
California HELOC launched in Q1, expanding to 37 states plus DC
delivered
Q1'25❌Reduce loans held directly on balance sheet
Balance sheet loans increased from $703M Q4 to $726M Q1 despite guidance to reduce
missed
Q1'25✅Return to adjusted EBITDA profitability in 2024
Achieved $10.6M full year 2024 adjusted EBITDA vs negative prior year
delivered
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Promise-kept rate counts resolved promises only (pending excluded).
Grades, kept-promise rates, and flags on this site reflect the author's opinion, applying a stated methodology to statements management made on public earnings calls. Informational and educational purposes only - not investment advice, a recommendation, or an offer to buy or sell any security. Sources believed reliable but not guaranteed; the author may hold positions in the securities discussed.