Credibility Index › Lemonade (LMND) › Q1'26

Lemonade (LMND) Q1'26 Earnings Call

Management-credibility review · call April 29, 2026
B+
Overall grade
B
Financial quality
The sleeper story is Lemonade is quietly building a monopoly on autonomous vehicle risk data while everyone focuses on Pet hitting $500M. They're the only insurer with real-time telemetry on Tesla FSD performance, pricing autonomous miles at 50% discounts with 70% higher conversion rates. The obvious headline is continued growth acceleration, but the binding constraint is customer retention - ADR stuck at 85% despite completing their book cleaning suggests deeper retention issues they're not addressing. Management's most revealing quote: 'Clean-the-book efforts have largely wrapped up by end of 2025' yet retention hasn't improved, indicating either incomplete execution or new problems. My view changes if ADR starts improving meaningfully next quarter or if they provide specific autonomous penetration metrics showing this isn't just a niche play.

The 30-second version

What changed this quarter

MetricPriorThis quarter
In-Force Premium$1.24B (+31% YoY)$1.33B (+32% YoY)
Revenue$228M (+53% YoY)$258M (+71% YoY)
Customer Growth+23% YoY+23% YoY
New Customer Adds~550K full year158K in Q1 vs 115K prior year Q1
Gross Profit$111M (+73% YoY)$100M (+159% YoY)
Adjusted EBITDA Loss$5M loss$17M loss
Adjusted Free Cash Flow$37M positive$17M positive
Gross Loss Ratio52%62%

Accountability tracked

8 new promises made4 narrative shifts flagged6 prior promises graded
Inside the full report
The complete write-up covers the full promise ledger with kept/missed calls, disclosure-quality scoring, the metrics-vanished check, verification items, and the questions to ask next quarter.
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Other LMND quarters: Q1'25 · Q2'25 · Q3'25 · Q4'25
Full LMND credibility scorecard →
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This is a free preview. The full write-up and promise ledger are published to subscribers on Substack.
Grades, kept-promise rates, and flags on this site reflect the author's opinion, applying a stated methodology to statements management made on public earnings calls. Informational and educational purposes only - not investment advice, a recommendation, or an offer to buy or sell any security. Sources believed reliable but not guaranteed; the author may hold positions in the securities discussed.