Dropbox (DBX)

Management Credibility Scorecard · 5 quarters tracked (Q1'25 - Q1'26)
Last updated May 7, 2026 · latest call analyzed
100%
Kept of 27 resolved
27
Kept / Exceeded
0
Missed
5
Still Pending

Grade History

QuarterDisclosure QualityFinancial Quality
Q1'25 →C+B-
Q2'25 →B-B
Q3'25 →B+B+
Q4'25 →C+B-
Q1'26 →B+B

Promise Ledger · All Quarters

MarkedPromiseStatus
Q1'26✅Revenue $618-621M for Q1
Delivered $629M vs $619.5M midpoint
exceeded
Q1'26✅Operating margin ~38% in Q1
Delivered 40.1% vs 38% guide
exceeded
Q1'26✅Gross margin pressure from Dash scaling
Gross margin down 180 bps YoY, continued pressure guided
delivered
Q1'26✅Scale up rollout to additional Dash customer cohorts
Expanded rollout and plan to significantly expand access through 2026
delivered
Q1'26✅Focus on engagement and adoption before monetization
Still focused on adoption but accelerated monetization timeline to H2
delivered
Q1'26⏳Roughly flat paying user trends for remainder of year
Updated to 'modestly better than prior year' and 'slightly positive overall'
pending
Q1'26✅Modestly negative paying user growth in Q1
Guided to decline, delivered +14K sequential growth
exceeded
Q4'25✅Continue reducing share count over time
14M shares repurchased, plan to exhaust remaining $1.17B authorization
delivered
Q4'25✅More disciplined hiring and efficiency focus
Operating leverage demonstrated, new CFO reinforces efficiency mindset
delivered
Q4'25✅Revenue $626-629M for Q4
Delivered $636M above high end of range
exceeded
Q4'25✅Operating margin around 37% for Q4
Delivered 38.2% vs 37% guidance
exceeded
Q4'25✅Self-serve Dash launch in Q4
Launched at $19/month with 50% discount for existing customers
delivered
Q4'25✅Q4 launch of Dash integrations into FSS experience
Started rolling out native Dash in Dropbox app, though in limited phases
delivered
Q3'25✅At or above $970M unlevered free cash flow
Raised to at or above $1B, crossing milestone threshold
exceeded
Q3'25✅~39% operating margin for FY25
Raised to ~40%, 100bps improvement
exceeded
Q3'25✅$2.490-2.500B revenue guidance for FY25
Raised to $2.511-2.514B, $18M midpoint increase
exceeded
Q3'25✅FormSwift will represent roughly half of paying user decline
Maintained at roughly half of total decline expectation
delivered
Q3'25✅Continue to anticipate decline of about 1.5% or about 300,000 users for full year
Improved to expect roughly 250,000 decline due to retention improvements
exceeded
Q3'25✅Integrating Dash into the Dropbox FSS experience
Native Dash integration started rolling out to FSS teams with waitlist approach
delivered
Q3'25✅Self-serve version of Dash in the coming months
Actually launched in Q3 at $19/month with 50% discount for existing customers
delivered
Q2'25✅Paying user decline of roughly 300K for full year
Maintained guidance despite better Q1/Q2 performance
delivered
Q2'25✅Raise operating margin guidance by 50 bps
Raised guidance to 39% vs prior 38.5% high end
exceeded
Q2'25✅Flow through FX benefit to as-reported revenue guidance
Revenue guidance raised by $12.5M midpoint for FX
delivered
Q2'25⏳Complement outbound sales with self-serve motion
Development continues but monetization expectations lowered
pending
Q2'25⏳Introduce select Dash functionality into FSS plans
Still planned but no timeline given beyond 'coming months'
pending
Q2'25⏳Self-serve version of Dash for launch later this year
Timeline softened to 'coming months' with no specific date
pending
Q1'25✅FormSwift to be managed for efficiency rather than growth
Operating income and FCF improved significantly as promised
delivered
Q1'25✅Operating margin 37.5% to 38% for full year
Raised to 38%-38.5% based on Q1 beat and FX benefits
exceeded
Q1'25✅Revenue range $2.465B to $2.480B with 150bps FormSwift headwind
Raised by $10M due to FX improvement, tracking to plan
delivered
Q1'25✅Unlevered FCF at or above $940M
Raised guidance to $950M+ based on Q1 outperformance
exceeded
Q1'25✅Expect paying users to decline by roughly 300K with FormSwift driving about half
Q1 decline of 60K tracking to full-year guidance
delivered
Q1'25⏳2025 will be a big year for Dash with aggressive investment
Still investing but admitted sales motion needs streamlining - mixed signals
pending
Get the next DBX call sheet the day it drops.
Subscribe to Call Sheet Daily →
Every missed promise →  ·  Metrics that vanished →  ·  All credibility pages →
About Research ↗ · Credibility Index · Missed Promises · Screens · 13F Holdings · Subscribe
Promise-kept rate counts resolved promises only (pending excluded).
Grades, kept-promise rates, and flags on this site reflect the author's opinion, applying a stated methodology to statements management made on public earnings calls. Informational and educational purposes only - not investment advice, a recommendation, or an offer to buy or sell any security. Sources believed reliable but not guaranteed; the author may hold positions in the securities discussed.